Context: Led the Health and Digital Monitor and Customer Experience Index (CXI) Monitor surveys as part of the Better for Business programme at MBIE to enhance the business environment in New Zealand.
Actions:
- Designed and implemented comprehensive survey methodologies to assess business health, digital readiness, and interactions with government services.
- Collaborated with key stakeholders through interviews, workshops, and consultations to gather requirements and refine survey tools.
- Managed cross-functional teams to ensure accurate data collection, analysis, and reporting, aligning with strategic objectives of the programme.
- Provided leadership in the creation of detailed reports and presentations, translating survey findings into actionable insights for government agencies and policymakers.
Outcomes: Delivered critical insights that informed government strategies and policies, driving improvements in business support systems. Enhanced the relevance and impact of the Better for Business programme through data-driven recommendations, contributing to a more robust and responsive business environment in New Zealand.
