Context: Addressed the rise in assault cases in MSD service centres using health, safety, and security data.
Actions:
- Conducted root cause analysis to understand client aggression.
- Integrated data from Police NZ, Metlink weather data, and Google traffic to map out high-risk areas around service centres.
- Developed a model for the effective deployment of Tautiakis.
Outcomes: Reduced operational costs and enhanced the safety of clients and staff through strategic deployment based on scientific modelling.
